Help Center
Support That Moves With You
Get assistance for rides, chauffeur services, courier, freight shipments, and flight bookings — all in one place.
Support Form
Support Request Form
Need help? Fill out the form below and our team will get back to you as soon as possible.
General inquiries
For any other inquiries, you can contact us directly at support@elberith.com
FAQ
Frequently Asked Questions
We deliver parcels with speed, safety, and reliability — ensuring smooth pickups, careful handling, and timely delivery without delays.
How can I track my driver?
You can track your driver in real-time through the app after your ride is confirmed.
What happens if my driver cancels?
You’ll be notified instantly and can rebook another ride without hassle.
Can I share my trip details with someone?
Yes, you can share live trip tracking with friends or family for safety.
How are ride fares calculated?
Fares are based on distance, time, demand, and applicable service charges.
What should I do if I left something in the vehicle?
Safety features include in-app emergency support, route tracking, insurance coverage, and real-time assistance.
Can I book a chauffeur for multiple hours?
Yes, you can choose hourly or full-day booking options.
Are chauffeurs professionally trained?
All chauffeurs are verified, trained, and follow professional service standards.
Can I request a specific chauffeur?
Subject to availability, repeat bookings may allow preferred driver requests.
Is fuel included in the booking cost?
Pricing depends on the package selected. Details are shown before confirmation.
What if I need to extend my booking time?
You can request an extension through the app, subject to availability.
How long does delivery take?
Delivery times depend on distance and service type (standard or express).
Can I schedule a pickup?
Yes, you can book a pickup at your preferred date and time.
Are fragile items allowed?
Yes, but proper packaging is required to ensure safe handling.
What if the recipient is unavailable?
Our team will attempt redelivery or contact you for further instructions.
Is insurance available for parcels?
Yes, optional insurance coverage is available for valuable shipments.
What types of freight do you handle?
We handle a wide range of freight, including commercial goods, bulk shipments, and specialized cargo for domestic and international transport.
Do you provide international freight services?
Yes, we offer both domestic and international freight solutions with reliable logistics support and global network coverage.
How can I track my freight shipment?
You can track your shipment through our platform using the tracking details provided after booking.
What documents are required for freight shipping?
Required documents may include invoices, packing lists, and customs documentation depending on the shipment type and destination.
How long does freight delivery take?
Delivery times depend on the destination, shipping method, and customs processing for international shipments.
How can I book a flight through Elberith?
You can search for flights, compare options, and complete your booking directly through our platform in just a few simple steps.
Can I modify or cancel my flight booking?
Yes, we offer both domestic and international freight solutions with reliable logistics support and global network coverage.
Will I receive a confirmation after booking?
Yes, once your booking is completed, you will receive an e-ticket and booking confirmation via email.
Can I check my flight status after booking?
Yes, you can track your flight status and view booking details through the manage booking section.
What payment methods are accepted for flight bookings?
We support secure online payments through trusted payment gateways to ensure safe transactions.
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